Returns Policy

All of our paints and sundries are made to the highest quality and rigorous testing. In the rare instance of a quality issue or shipping damage, this page outlines or refund policy.

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Returns

You can return any unused product to The Paint Shop Cornwall in its original condition for a full refund or exchange within 30 days of delivery. This right to return does not apply to bespoke products such as mixed paint or hand crafted wallpapers from Little Greene or Farrow & Ball which is made to order.

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Wallpapers

Little Greene Wallpapers can be returned to THE PAINT SHOP for a refund under the following conditions.

Only full rolls can be returned, the rolls must be in their original, unopened individual packaging and fit for resale.

Wallpapers can be returned within a 3 Month period from date of order only.

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Paint & Paper Library  Wallpapers can be returned to THE PAINT SHOP for a refund under the following conditions.

Only full rolls can be returned, the rolls must be in their original, unopened individual packaging and fit for resale.

Wallpapers can be returned within a 3 Month period from date of order only.

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Farrow & Ball Wallpapers can be returned to THE PAINT SHOP for a refund under the following conditions.

Only full rolls can be returned, the rolls must be in their original, unopened individual packaging and fit for resale.

Wallpapers can be returned within a 14-day period from date of delivery only.

There is a 5% restocking fee and a FedEx pick up fee of £7.99 for Farrow & Ball wallpapers which will be deducted from the refund.

 

Returns via courier

To arrange collection, please contact us  Sales - Paint Shop Cornwall with your order number and details of the product to be returned. We will arrange a return label with our preferred courier, a fee of £6.99 applies. Please note that there will be a charge payable by you for this service. Goods returned must be received back to us in saleable condition. The best way to do this is to reuse the original packaging and if necessary use additional protection. 

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Faulty items

If an item is faulty, it is our aim to get the problem put right as quickly as possible. Depending on the circumstances, you’ll be entitled to refund or replacement. If you think your item is faulty, please contact us Sales - Paint Shop Cornwall 

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Exchanges

We’ll ship your requested item right away. If your requested item isn’t in stock, we’ll contact you to offer you an alternative or refund. If there’s a difference in price, we’ll refund you or get in touch for payment.

If you require an alternative item as quickly as possible, we would suggest placing a new order and send the original back to us for a refund rather than an exchange.

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Refunds

For security reasons we can only make refunds to the original payment method you used to place your order.

• Refunds to card can take 3-5 working days

• Refunds to PayPal can take 5-10 working days